Firava Studio provides professional digital services in the field of information retrieval, competitive intelligence, analytical research, strategic assessment, and structured reporting. All services are intellectual, customized, and non-tangible in nature. As such, they are subject to strict refund conditions.
By purchasing any service from Firava Studio, the Client expressly acknowledges and agrees to the terms set forth in this Refund and Returns Policy.
All services delivered by Firava Studio constitute professional intellectual work performed upon request and tailored to the Client’s defined scope. Due to the customized and analytical nature of the services, they are considered non-returnable and non-reversible once work has commenced.
The following conditions apply:
• All purchases of digital analytical services are final once project execution has begun.
• Initiation of research, data collection, competitive mapping, modeling, or analytical structuring constitutes commencement of service delivery.
• Upon delivery of any report, analysis, matrix, framework, or strategic documentation, the service shall be deemed fully or partially fulfilled.
Refunds will not be granted under the following circumstances:
• Change of mind after purchase confirmation
• Strategic, operational, or financial changes within the Client’s organization
• Dissatisfaction based on subjective expectations
• Failure to review service descriptions prior to purchase
• Delays caused by the Client’s failure to provide required information or feedback
• Misinterpretation of results or disagreement with analytical findings
• Commercial outcomes not meeting internal projections or expectations
Firava Studio does not guarantee specific business, financial, or competitive outcomes. All deliverables represent professional analytical interpretation based on available data at the time of research.
Limited refund consideration may apply exclusively under the following conditions:
• Non-delivery of the service within the agreed timeframe without prior written notice
• Material deviation from the explicitly agreed service scope
• Verified duplicate payment due to technical error
Any refund request must be submitted in writing within 5 calendar days from the date of delivery. Requests submitted beyond this period will not be reviewed.
If a refund is approved at Firava Studio’ sole discretion, the following principles apply:
• Compensation for completed research hours, analytical work, and administrative processing will be deducted
• Partial refunds may be issued proportionally to uncompleted service components
• Refund processing may require 7–21 business days depending on the financial provider
For bundled packages or full-suite services, each module is considered an individual intellectual component. Refund eligibility, if any, will be assessed on a per-module basis.
Firava Studio reserves the right to suspend or terminate cooperation without refund in cases of:
• Abusive communication
• Fraudulent activity
• Unauthorized use, distribution, or replication of delivered materials
• Violation of intellectual property protections
All reports, matrices, diagrams, frameworks, and strategic materials remain the intellectual property of Firava Studio until full payment is received. Unauthorized distribution, resale, or publication is strictly prohibited.
By completing a purchase, the Client confirms understanding that Firava Studio provides specialized analytical services, not physical goods, and that delivered intellectual work cannot be returned once accessed.
This policy is binding upon purchase and forms an integral part of the service agreement between the Client and Firava Studio.